Customer Success Manager
About Gimmonix
Gimmonix is a rapidly growing SaaS company in the travel technology industry. We are a young, elite, and agile team developing cutting-edge cloud-based technologies integrated with over 200 travel companies, including leading brands like Booking.com, Expedia, and others. Join us to be part of an innovative company shaping the future of travel technology.
Position Overview
We seek a Customer Success Manager (CSM) to manage and nurture client relationships. The ideal candidate will have experience in the SaaS industry, preferably with a background in the travel or travel-tech sectors.
Key Responsibilities
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Develop and maintain strong relationships with key stakeholders within client organizations.
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Onboard new clients, providing training and support to ensure effective use of our products.
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Monitor client usage and proactively address issues to ensure client satisfaction and retention.
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Act as a trusted advisor to clients, offering insights and recommendations to help them achieve their business goals.
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Collaborate with sales, product, and support teams to deliver a seamless customer experience.
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Identify opportunities for upselling and cross-selling our products and services.
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Gather and analyze client feedback to contribute to product development and improvements.
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Analyze client usage data and prepare reports on health status, metrics, and KPIs.
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Create and share insights and other relevant data with clients based on data and client business models.
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Stay up-to-date with industry trends and best practices to continually enhance the customer success function.
Requirements
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Bachelor’s degree in Business, Marketing, or a related field.
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3-5 years of experience in Customer Success, Account Management, or a similar role within the SaaS industry.
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Knowledge of the travel or travel-tech industry is highly beneficial.
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Excellent communication and interpersonal skills, with the ability to build strong client relationships.
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A professional level of English is at least a Must; additional languages are beneficial.